We are delighted to welcome you to the zen-zero.it website (hereinafter referred to as the "Site"), the official online store for the brand ZEN·ZERO owned by INKARTA S.r.l. with registered office in Italy at Via Porrettana, 196 Casalecchio di Reno (Bologna), VAT number 03303681203 (“INKARTA”).
Please read carefully our Privacy Policy, which applies to all your visits to the Site and, more generally, to any browsing activity within it and the use of its services, regardless of the purchase of products.
This notice is provided in compliance with the current legislation regarding the personal data protection and, in particular, with the EU Regulation 2016/679 concerning the protection of individuals with regard to the processing of personal data and the free movement of data (“GDPR”) and with the principles set forth in the Italian Legislative Decree n. 196/2003 (the “Personal Data Protection Code” or the “Privacy Code”).
1. Who is the Data Controller
INKARTA S.r.l. with registered office in Italy at Via Porrettana, 196 Casalecchio di Reno (Bologna). For any clarification, question or requirement related to your privacy and the processing of your personal data, you can contact us at any time by sending an email at privacy@inkartagroup.com.
2. What personal data we collect
The categories of personal data that INKARTA collects and processes when you browse or purchase on the Site are as follows:
a) Personal data necessary to conclude and execute your purchases on the Site such as name and surname, email address, date of birth, shipping address, billing address, telephone and payment details.
b) Your email address when you sign up for our newsletter.
c) Your email address when you use our Diamond roulette service.
d) Your name, gender and email address when you use our service gift a coupon.
e) The personal data you provide to us when you contact Customer Support to process your request.
f) Your name and surname, your e-mail address and password for registering your account on the Site.
g) Information on your use of the Site.
3. For what we use your personal information
INKARTA collects and processes your personal data for the following purposes:
a) to conclude and execute the purchase agreement for the products offered on the Site. When you complete your purchase, we ask you for the personal data necessary for the execution of the agreement, such as payment, billing, shipping of the product and possible management of the return.
b) registration on the Site and use of the services offered to registered users. Registration on the Site is possible through the inclusion of some personal information which is necessary to ensure your identification and the performance of services offered to registered users.
c) provision of the services offered on the Site. For this purpose, in relation to each service and its characteristics, INKARTA needs to collect the personal data necessary for the performance of the service requested by you.
d) administrative and accounting. Fulfillment of obligations under the law and the European Union.
e) management of requests to our Customer Service, which uses the personal data you provide to meet your requests for information and requests for assistance.
f) statistical analysis and surveys. We use some information about your use of the Site to perform statistical analysis and surveys in order to improve our offer and our services.
g) sending commercial and promotional communications following the purchase of one of our products, so-called soft spam. Following the purchase of one of our products on the Site, we will send you communications containing our business proposals and related products to the email address that you provided us.
h) sending commercial and promotional communications following the use of one of our interactive contents (Diamond Roulette, Rings and Fingers Symbolism, personality tests), so-called soft spam. Following the use of one of our interactive contents on the Site and connected social networks, we will send you communications containing commercial proposals on our products and updates on our initiatives. to the email address that you provided us.
i) newsletter. Subject to your express consent, we may use the contact details you have provided for commercial communications on our products and services, in order to update you on news, new arrivals, exclusive products, our coupons and promotions. To stop receiving the newsletter, simply select the cancellation link at the end of each email or send a specific request to the email address privacy@inkartagroup.com.
We remind you that the provision of personal data is only required for the purposes referred at point a), b), c), d), e). Your eventual refusal opposite to the relative treatment will be able to prevent the stipulation, the execution of the contractual relationships, of the fulfilments or of the relative obligations of law. It will however be possible to consult the Site without providing any personal data, but certain features may not be available and certain services not provided.
The provision of personal data and the issue of consent for the related processing for the purposes referred at point f), g), h) is completely optional. In the absence of explicit consent, these services will not be provided and you will not receive direct requests to verify the level of satisfaction with the products offered, commercial communications and newsletters.
4. Security of your personal data
INKARTA protects your personal data with specific technical and organisational security measures, aimed at preventing your personal data from being used illegitimately or fraudulently. The data you provide us are protected with SSL (Secure Socket Layer) technology. SSL is the standard method of encrypting personal data and credit card numbers allowing them to be securely transferred over the Internet.
5. Who will process your data?
Your personal data will be processed by INKARTA internal staff who are specifically trained and authorised to process. Your personal data will also be transmitted to third parties that INKARTA uses to provide its services: banking operators, internet providers, couriers, IT companies, communication agencies, companies specialized in market research and data processing.
Some of these third parties may be located in countries outside the European Union which nevertheless offer an adequate level of data protection, as established by specific decisions of the European Commission.
6. For how long we store your personal information
For the purposes referred to in letters a), b), c), d) and e) of paragraph 2, your personal data will be processed only for the time necessary to follow up the activities for which they were collected.
For the purposes referred to in letters f), g) and g) of paragraph 2, the personal data you have provided will be kept until the termination of service or the exercise of the opposition by unsubscribing.
7. Your rights to your personal data
At any time you can exercise the following rights with reference to the specific processing of your personal data by INKARTA:
a) Right of access and correction. You have the right to access your personal data and to request that it be correct, modified or integrated with other information.
b) You can revoke a consent you have given for the processing of your personal data in relation to any activity for marketing purposes at any time.
c) Opposition right. Revoke the consent given at any time without prejudice to the lawfulness of the treatment based on consent before revocation.
d) Right to be forgotten. Request cancellation of your personal data.
e) Right to limitation. Request the limitation of the processing of your personal data.
f) Right to portability. Request the portability of your personal data.
g) Complaint. Submit a complaint to the Supervisory Authority for the protection of personal data.
1. Data controller
This Cookie Policy is an integral part of the information on the processing of personal data (Privacy Policy) and describes the use of cookies on the zen-zero.it website (hereinafter referred to as the "Site"). The data controller is INKARTA S.r.l. with registered office in Italy at Via Porrettana, 196 Casalecchio di Reno (Bologna), VAT number 03303681203 (“INKARTA”). For any clarification concerning your privacy and the processing of your personal data, you can contact us at privacy@inkartagroup.com.
2. What are cookies?
A cookie is a short string of text that is sent to your browser and, if necessary, saved on your computer or mobile device, every time you visit a website. Cookies allow the Site to function efficiently and improve its performance. They also provide information to the Site owner for statistical or advertising purposes, mainly to personalize your browsing experience by remembering your preferences (for example remembering the language and currency you have set, to recognize you at the next visit etc.). Cookies stored on your computer, can not be used to retrieve any data from your hard disk, transmit computer viruses or identify and use your email address. Each cookie is unique in relation to the browser and device you use to access the Site.
3. First-party cookies
These are technical cookies for which the prior consent of the user is not required for the installation and processing of the treatments connected to them. The Site uses the following types of first-party technical cookies:
Session cookies
Necessary for the proper functioning of the Site and allow functions such as authentication, validation, management of a navigation session and fraud prevention.
Functional cookies
They improve the quality and the browsing experience because they provide additional features and allow us to track (within a limited period) of your choices on the Site, such as language selection or products that you have added to your cart.
4. Third-party cookies
These cookies are not managed and controlled by the Owner, as they belong to third parties. They are installed or activated only after express consent during your first access to the site by following the instructions in the banner on the landing page. The Site uses the following non-technical third-party cookies:
Analytical cookies
Used exclusively to process anonymous statistical analysis on how users navigate. These are persistent cookies that remain stored until they expire, on the hard disk of the user's personal computer. INKARTA uses Google Analytics to analyze how visitors use the Website and to improve the shopping experience of their consumers.
More information on the type of cookies that Google Analytics uses can be found in the Cookies & Google Analytics document: https://developers.google.com/analytics/resources/concepts/gaConceptsCookies
You can also consult the Google Privacy Policy for Google Analytics: http://www.google.com/analytics/learn/privacy.html
To disable the installation of these cookies you can follow the procedure indicated in this link: https://tools.google.com/dlpage/gaoptout
Advertising cookies
The Site may use third-party remarketing tools. These tools allow INKARTA to publish personalized ads based on the preferences shown while browsing the Site. The information obtained allows INKARTA to identify only the browser, since with this information the third party is not able to identify the user.
In particular these are the main remarketing tools INKARTA could use:
- Google Ads. For more information on Google Remarketing, please visit https://support.google.com/adwords/answer/2454000?hl=en&ref_topic=2677326 For more information on the Google Privacy Policy and Standards you can visit the page http://www.google.it/policies/technologies/ads/
- Bing Ads. For more information on Microsoft Remarketing, please visit http://choice.microsoft.com/en-GB. For more information on Microsoft's Privacy Policy and Standards, please visit http://www.microsoft.com/privacystatement/it-it/bingandmsn/default.aspx
- Facebook Ads. For more information on Facebook Remarketing, please visit https://www.facebook.com/help/1505060059715840
Social network cookies
QThese cookies are not necessary for navigation, but allow your social account to interact with the Site for example to share ZEN·ZERO products on social networks. For more information on the policies of use of cookies by the Social Network, you can consult the respective privacy and cookie policy:
- Facebook: http://www.facebook.com/about/privacy/
- Google+: http://www.google.com/intl/it/policies/privacy/
- Twitter: http://twitter.com/privacy
- Instagram: https://instagram.com/legal/cookies/
- YouTube: https://www.youtube.com/static?template=privacy_guidelines
4. How to give consent to cookies
At the time of access to any page of the Site there is a banner that contains a brief information on how to accept social cookies and profiling. By closing this banner, continuing browsing, accessing another area of the Site or selecting any element of the same (including through the scroll), the user gives his consent to the use of these cookies, authorizing the owner to acquire and memorize the data object of profiling. To each successive visit of the Site, however, the user will be able to access the present informative (by clicking on the "Cookie Policy" link at the bottom of every page of the Site) and refuse to consent to the installation of cookies in the manner described above or disabling their use as described below.
5. Management of cookies on the browser
Most browsers allow you to authorize, control or possibly disable cookies through settings. We remind you, however, that disabling cookies or navigation functional ones can cause malfunctions of the Site and / or limit the services offered. For more information on how to set preferences on the use of cookies through your browser, you can consult the instructions:
- IE: http://windows.microsoft.com/it-it/windows7/block-enable-or-allow-cookies
- Safari: http://support.apple.com/kb/PH19255
- Chrome: https://support.google.com/chrome/answer/95647?hl=it-IT&hlrm=it
- Firefox: http://support.mozilla.org/it-IT/kb/enable-and-disable-cookies-website-preferences
By continuing to browse the Site without blocking cookies through the procedures described in this statement, you consent to the installation of third-party cookies.
Date of last update: 24/05/2018